Trader FAQs & Product Update Requests
That order will have to be a split order. Everything else the customer has ordered will come through on Sunday as expected, with your items coming through on the next trade day you offer delivery. The big group will have a spreadsheet of every order to pick up on Sunday; everything that isn’t will be carried over to Tuesday’s delivery. While we are trying to communicate this as clearly as possible to our customers, it is not an ideal system, and one we may need to revisit in the short-term.
There is no way to change the weight of a product after the customer has ordered (as they have already paid). There is a comment on each product page explaining that traders 'will attempt to get as close to the weight requested as possible'. We strongly advise that you err on the side of being slightly over, rather than slightly under. If there is a big variance, we recommend you call the customer to discuss options (ie, maybe adding in half a chicken thigh is all that is needed to make up the weight and this might be ok for the customer). However, if your product doesn't fit in with the current online store model, then we recommend requesting to remove this product from the store altogether and leave this as an in-store only purchase. You can request a different product to be added to the store, in place of the one you have removed.
If something is out of stock, and a customer still puts an order through on that item, you can do a couple of things. Mainly though, we would suggest calling the customer directly to talk through the options.
Option 1. You can send through a request for a refund for that product, this will take a few days to process, so please communicate this to the customer (you can do this by contacting management@prahranmarket.com.au. It will happen within 24 hours, or next Business Day if it's on a weekend).
Option 2. You can substitute it for a more expensive product and cover the cost, Option 3. you can ask the customer if they would like the more expensive product and if they would like to pay the difference to you directly.
Yes. You have each now been given access to your own pages to upload inventory, change prices, remove products and view your orders. If you cannot find your login details, please request it via the form below.
You can do this right now. Make sure you read the 'helpful hints' manual that has been emailed to each of you.
You will need to call the customer direct to explain and then come up with an agreed solution to send any missing products in a separate order. If you need to organise a replacement item to be delivered to the customer, please email management@prahranmarket.com.au with the request so that they can add it into the system, without a second delivery fee being charged.
Now you have access to your site, you can update your products as often as you like.
Now you have access to your site, you can update your products as often as you like.
Please submit your request in the update form and mark it as ‘urgent’. If it is deemed as business critical, it will be fixed on the same day.
Make sure you have selected your Trader Name and Category under 'Collections' on the right hand side of the product page. This will ensure your product will appear on your trader page, AND, within your trader category (ie, Deli).